Frequently Asked Questions

How to buy crypto?

With Bit Swap, you can quickly buy cryptocurrency using a credit card (Visa, Mastercard), bank transfer, or Apple Pay. Bit Swap partners with top fiat gateways to provide you with high liquidity and the most competitive execution prices available. Unsure which cryptocurrency to choose? Bit Swap offers over 500 crypto assets, including top choices like Bitcoin, Ethereum, and Ripple. Simply sign up for a Bit Swap account, select the cryptocurrency you wish to purchase, choose the best available offer, enter your digital wallet address, and you're all set! Congratulations, you’re now a proud crypto owner.

Who are Bit Swap's partners?

Bit Swap supports over 100 fiat currencies, allowing you to purchase cryptocurrency with your local currency at any time. We collaborate with leading fiat-to-crypto providers such as MoonPay, Simplex, Banxa, and Indacoin. Our team continually monitors the market to expand our list of partners and offer you a variety of execution prices that best meet your needs.

What is the minimum order amount?

The minimum order amount may vary since it depends on the chosen fiat gateway. Usually, the minimum order starts at 250 AED  (or the equivalent amount in your local fiat currency).

How long does it take to receive my crypto?

Transactions made with a credit card (Visa, Mastercard), bank transfer, or Apple Pay usually take several minutes. However, sometimes the transaction might be processed for a few hours. The time estimation of the particular transaction depends on several factors, including the number of orders at the exchange, additional security checks, a chosen payment method, blockchain congestion, etc.

How long does the KYC process take?

Since most verifications are processed automatically, it might take several minutes to pass the KYC procedure. However, if a user submits a document that does not meet the requirements, the verification process might take longer since the verification will be processed manually

What are the supported countries?

We extend our services across the Gulf countries, including the UAE, Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar. Our solutions are tailored to meet the needs of clients in these regions with efficient cryptocurrency services. We are also preparing to expand our offerings to other countries in the Middle East and North Africa (MENA) soon, ensuring broader access to our services across the MENA region.


Address

Uptown Mirdif
Dubai, AE

About us

BitSwap is the top digital asset exchange in Dubai, UAE. Buy Bitcoin, USDT, and other cryptocurrencies effortlessly using credit cards, Google Pay, Apple Pay, or alternative payment methods. Instantly convert Emirates Dirham (AED) to crypto online.